At FIU, our students are at the heart of everything we do. Our mission is to provide every student with the excellence in education and the positive college experience they deserve. As FIU continues to expand, we are committed now more than ever to enhance our culture of excellence and place special focus on customer service.
By developing service skills across the university, we can provide excellence in service to FIU’s students, parents, alumni, and colleagues. Elevating our service culture is the responsibility of individuals from every area of the university, in every job, and at every level of the organization.
FIU Service Excellence Standards
Service Excellence Professional Development
FIU Service Excellence Training
FIU’s Service Excellence Training teaches employees about FIU’s philosophy on service excellence, professionalism at work, effective service over the telephone, managing written correspondence, video conferencing etiquette and techniques for delivering excellent service even in difficult situations. By participating in FIU’s Service Excellence trainings, employees examine their role in the university’s service culture.
Service Excellence training is offered in a variety of formats to meet the diverse needs of our university community. Enroll in one of our trainings today!
Faculty and Staff Course – 10 hours PD credit
Student Employees Course – 1-3 hours PD credit
Workshop (In-person) – 3 hours PD credit (Department -specific workshops available by request. Send requests to TMD@fiu.edu)