Professional Development

Leadership Development Program - LEAP

Supervisors and managers are the key to a successful university and creating a great place to work. The Leadership Education Advancement Program (LEAP) is designed to help FIU’s supervisors learn and practice leadership skills which are crucial to managing and inspiring their teams.

The goal of the program is to enhance management skills that support institutional knowledge, workforce excellence, and service excellence. Throughout the program, participants gain greater insights to the responsibilities associated with leadership roles at FIU. LEAP challenges participants to build their skill set while incorporating new ideas and approaches to their daily operations. This program places our FIU team in the best position to lead effectively.

Who should attend?

This program is intended for FIU managers who seek to enhance their leadership skills. Participants must be nominated by their supervisors to attend in the program. After being nominated, participants are selected based on their position and department in the university. We encourage supervisors to nominate as early as possible since seats are limited.

Nominate now for Fall 2019


The program’s curriculum is highly interactive and focused on key competencies needed to be successful in a leadership role at FIU. LEAP is facilitated in four full day sessions between 8:30 a.m. – 5:00 p.m., and one half day session. The sessions may take place in several FIU locations including the Modesto A. Maidique Campus, Biscayne Bay Campus, and the Engineering Campus. The program takes place every semester with two cohorts either on Tuesday or Wednesday of up to 25 participants running concurrently.

Nominations for Fall 2019 cohorts are due by Friday, August 30, 2019. The program begins on September 17th for the Tuesday Cohort and September 18th for the Wednesday Cohort.

Program’s curriculum (all sessions must be attended to complete the program):

Session 1: Institutional Knowledge
    Tuesday Cohort: September 17, 2019
    Wednesday Cohort: September 18, 2019

Session 2: Effective Communication and Influencing Others
    Tuesday Cohort: October 1, 2019
    Wednesday Cohort: October 2, 2019

Session 3: Workforce Excellence
    Tuesday Cohort: October 15, 2019
    Wednesday Cohort: October 16, 2019

Session 4: Service Excellence and Managing Change
    Tuesday Cohort: October 29, 2019
    Wednesday Cohort: October 30, 2019

Session 5: Capstone Presentations
    Tuesday Cohort: November 12, 2019
    Wednesday Cohort: November 13, 2019

To learn more about the program please contact Talent Acquisition & Management at

Service Excellence Program

More than 54,000 students choose to pursue their college dreams at FIU. Our mission is to provide every student with the excellence in education and the positive college experience they deserve. As FIU continues to expand, we are committed now more than ever to enhance our culture of excellence and place special focus on customer service.

By developing service skills across the university, we can provide excellence in service to FIU’s students, parents, alumni, and colleagues. Elevating our service culture is the responsibility of individuals from every area of the university, in every job, and at every level of the organization.

FIU Service Excellence Standards

Service Excellence Workshop

FIU’s Service Excellence Workshop teaches employees about FIU’s philosophy on service excellence, professionalism at work, effective service over the telephone, managing written correspondence, and techniques for delivering excellent service even in difficult situations. By participating in the Service Excellence Workshop, employees examine their role in FIU’s service culture.

Enroll Now

Empower – Recognition and Worlds Ahead Ideas

Empower reflects FIU’s commitment to recognize individuals who are dedicated to every day service excellence and “giving their best” in what they do. Here you can take a moment to recognize a colleague for an extraordinary effort or for providing excellent service to our FIU constituents. You can also share a Worlds Ahead idea that could help increase the success of our university. This is a rewarding and inspiring way to share efforts, thankfulness, and thoughts as we work together to achieve and surpass our goals.

To submit an Empower recognition or submit a Worlds Ahead idea log into the Empower site.

Service Excellence Champions

Service Excellence Champions play a key role in FIU’s culture of service excellence. Appointed by deans and vice presidents, they are responsible for helping their college/business unit implement strategies for excellence through communications, training, and strategic planning. They serve as the primary point of contact for information about Service Excellence at a university-wide level.

For more information regarding your area’s Service Excellence Champion, please contact Talent Acquisition and Management at (305) 348-3206, or via email at



“Striving to Enhance Personal Performance,” or S.T.E.P.P. is a professional development program designed to provide enriching seminars, tools, and motivation that stimulate personal and professional growth and development.

The Division of Human Resources offers S.T.E.P.P. program seminars with expert guest speakers and community leaders. While attending these one-hour seminars, attendees will gain valuable knowledge, interact with co-workers and engage in discussions over a variety of relevant topics. The following are just a few examples of themes and series of program that are presented through S.T.E.P.P.:

  • Improving Work-Life Balance
  • Personal and Professional Greatness
  • Healthier Lifestyles
  • Making a Difference in the Community
  • Financial & Legal Affairs
  • The Work Environment
  • Cultural Enrichment
  • Leadership and Supervisory Excellence
  • Self-Improvement

Participation in these seminars will qualify towards fulfillment of the 20 hours of Professional Development  required for staff members each year. In addition, attendees may highlight the experiences gained as part of their annual performance assessment goals and accomplishments. Therefore, supervisors should provide the flexibility to allow employees to attend these events.

To register for any of our upcoming S.T.E.P.P. events or to learn of other development opportunities, please visit our Professional Development site.

HR Relations
Modesto A. Maidique Campus | PC-224
Telephone: (305) 348-0101
Fax: (305) 348-0549

Professional Development Leave

This program was developed to provide exempt, non-faculty employees the opportunity for professional development, education travel, study, field observations, research, and/or writing. The leave can be awarded at half pay for a full academic year or at full pay for one semester. Employees must receive support from their supervisor and meet the following eligibility requirements:

  • Employed at the university for at least six years of full-time continuous service
  • Superior work performance
  • Provides a detailed description for the leave as well as a report upon return
  • Must guarantee one year of service upon return or shall reimburse the university for the earnings received during the leave

Employees must complete the Professional Development Leave form which will be reviewed by Employee & Labor Relations for approval.

Applicable policies:

Professional Development Leave – Out of Unit
Professional Development Leave – AFSCME

Available Trainings

We invite you to register for opportunities that develop and enhance your knowledge, skills, and abilities. Various professional development opportunities are offered by the university. To review the courses offered and to register, visit the Professional Development website.

Online Training

FIU Skillport is your 24/7 gateway to learning resources for skills improvement, professional development, performance support, and more. Use SkillPort’s easy-to-navigate interface to find answers to questions, develop professional skills, and take targeted learning. Simply log in with your FIU username and password to start exploring the learning resources available to you.

In addition, FIU has partnered with which provides an online training library with more than 100,000 video tutorials on topics such as: Adobe Photoshop, AutoCAD, Microsoft Office, Final Cut Pro, and WordPress.

There are UPK’s available for all of FIU’s administrative applications.  Click the appropriate application link below to review and/or complete list of UPK tutorials.

External Professional Development

Employees are encouraged to join professional associations, attend professional conferences and seminars, and even pursue a degree or certificate program that will support their professional development.

To receive credit for external professional development, complete the Professional Development Hours Form for external submissions available on the Professional Development website.