Professional Development

Next is Now - Future Focused Literacies

As a higher education institution that promises a world of possibilities, it is imperative we harness our talent in order to deliver the best learning experience for our students and foster a conducive environment for research. The changing landscape of work and higher education offers a unique opportunity for us to capitalize on the fast pace of change and prepare administrators and staff of our university community to support the long-term vision of our FIU. To that end, we have committed to embrace three literacies—data literacy, technical literacy, and human literacy– as focus areas to ensure we build strength among our employees.

Data literacy is the ability to read, understand, create and communicate data as information. Much like literacy as a general concept, data literacy focuses on the competencies involved in working with data. As data collection and data sharing become routine and data analysis and big data become common ideas in the news, business, government and society, it becomes more and more important for students, citizens, and readers to have some data literacy.
Technological literacy is the ability to effectively use technology to access, evaluate, integrate, create and communicate information to enhance the learning process through problem-solving and critical thinking.
Human literacy focuses on giving power to communicate, engage with others, and tap into human capacity in a way that includes elements of the arts, especially design, which is integral to much of digital communication.

Professional Development


Our existing policy currently requires 20 hours of professional development for admin and staff. The university has updated the requirement for professional development to include a minimum of 10 hours toward data literacy, technological literacy, or human literacy.

Opportunities for Professional Development

At FIU There are several paths through which these literacies can be achieved. Participation in online learning, conferences, readings, etc., are all viable resources to accomplish the professional development requirements. Opportunities, online or in-person can be found in the following locations:

  • – FIU’s centralized registration system has a wide selection of training (mostly in-person) ranging from beginner Excel to Service Excellence.
  • – is a leading online learning platform that enables FIU faculty, staff, and students to discover and develop skills through an online library of high-quality expert-led videos.
  • – There are a variety of lecture series, internal conferences, and events offered to the FIU community.

Helpful Information

LinkedIn Learning

Using LinkedIn Learning

LinkedIn Learning ( is a leading online learning platform that enables FIU faculty, staff, and students to discover and develop skills through an online library of high-quality expert-led videos. It can help anyone learn business, software, technology and creative skills to achieve personal and professional goals.

For a video tutorial click here.

Recommended Courses

*Note: Please log in before watching any of the videos so that they may count towards your progress. You may log in by visiting or by logging in from any of the videos and selecting “Sign in with your organization portal” and entering “” to continue.

Leadership Development Program - LEAP

Supervisors and managers are the key to a successful university and creating a great place to work. The Leadership Education Advancement Program (LEAP) is designed to help FIU’s supervisors learn and practice leadership skills which are crucial to managing and inspiring their teams.

The goal of the program is to enhance management skills that support institutional knowledge, workforce excellence, and service excellence. Throughout the program, participants gain greater insights to the responsibilities associated with leadership roles at FIU. LEAP challenges participants to build their skill set while incorporating new ideas and approaches to their daily operations. This program places our FIU team in the best position to lead effectively.

Who should attend?

This program is intended for FIU managers who seek to enhance their leadership skills. Participants must be nominated by their supervisors to attend in the program. After being nominated, participants are selected based on their position and department in the university. We encourage supervisors to nominate as early as possible since seats are limited.

Nominate now for Fall 2020


The program’s curriculum is highly interactive and focused on key competencies needed to be successful in a leadership role at FIU. In the Fall, LEAP is facilitated in four sessions between 8:30 a.m. – 5:00 p.m., and one half day session (November 17-18). The sessions this semester will be conducted virtually via Zoom. The program takes place every semester with two cohorts either on Tuesday or Wednesday of up to 25 participants running concurrently.

Nominations for Fall 2020 cohort are due by Wednesday, September 23rd, 2020. The program begins on September 29th for the Tuesday Cohort and September 30th for the Wednesday Cohort.

Program’s curriculum (all sessions must be attended to complete the program):

Session 1: Institutional Knowledge
    Tuesday Cohort: September 29, 2020
    Wednesday Cohort: September 30, 2020

Session 2: Effective Communication and Influencing Others
    Tuesday Cohort: October 13, 2020
    Wednesday Cohort: October 14, 2020

Session 3: Workforce Excellence
    Tuesday Cohort: October 27, 2020
    Wednesday Cohort: October 28, 2020

Session 4: Service Excellence and Managing Change
    Tuesday Cohort: November 3, 2020
    Wednesday Cohort: November 4, 2020

Session 5: Capstone Presentations
    Tuesday Cohort: November 17, 2020
    Wednesday Cohort: November 18, 2020

To learn more about the program please contact Talent Acquisition & Management at

Service Excellence Program

At FIU, our students are at the heart of everything we do. Our mission is to provide every student with the excellence in education and the positive college experience they deserve. As FIU continues to expand, we are committed now more than ever to enhance our culture of excellence and place special focus on customer service.

By developing service skills across the university, we can provide excellence in service to FIU’s students, parents, alumni, and colleagues. Elevating our service culture is the responsibility of individuals from every area of the university, in every job, and at every level of the organization.

FIU Service Excellence Standards

Service Excellence Professional Development

FIU Service Excellence Training

FIU’s Service Excellence Training teaches employees about FIU’s philosophy on service excellence, professionalism at work, effective service over the telephone, managing written correspondence, video conferencing etiquette and techniques for delivering excellent service even in difficult situations. By participating in FIU’s Service Excellence trainings, employees examine their role in the university’s service culture.

Service Excellence training is offered in a variety of formats to meet the diverse needs of our university community. Enroll in one of our trainings today!

Faculty and Staff Webinar – 1.5 hours PD credit

Student Employees Webinar – 1.5 hours PD credit

Faculty and Staff Course – 10 hours PD credit

Student Employees Course – 3 hours PD credit

Workshop (In-person) – 3 hours PD credit (NOTICE: Due to the COVID-19 Pandemic, In-person workshops have been suspended until further notice)

Recommended LinkedIn Learning Resources

Become Customer Service Specialist (learning Path)

Become Customer Service Manager (learning Path)

Empower – Recognition and Worlds Ahead Ideas

Empower reflects FIU’s commitment to recognize individuals who are dedicated to every day service excellence and “giving their best” in what they do. Here you can take a moment to recognize a colleague for an extraordinary effort or for providing excellent service to our FIU constituents. You can also share a Worlds Ahead idea that could help increase the success of our university. This is a rewarding and inspiring way to share efforts, thankfulness, and thoughts as we work together to achieve and surpass our goals.

To submit an Empower recognition or submit a Worlds Ahead idea log into the Empower site.


“Striving to Enhance Personal Performance,” or S.T.E.P.P. is a professional development program designed to provide enriching seminars, tools, and motivation that stimulate personal and professional growth and development.

The Division of Human Resources offers S.T.E.P.P. program seminars with expert guest speakers and community leaders. While attending these one-hour seminars, attendees will gain valuable knowledge, interact with co-workers and engage in discussions over a variety of relevant topics. The following are just a few examples of themes and series of program that are presented through S.T.E.P.P.:

  • Improving Work-Life Balance
  • Personal and Professional Greatness
  • Healthier Lifestyles
  • Making a Difference in the Community
  • Financial & Legal Affairs
  • The Work Environment
  • Cultural Enrichment
  • Leadership and Supervisory Excellence
  • Self-Improvement

Participation in these seminars will qualify towards fulfillment of the 20 hours of Professional Development  required for staff members each year. In addition, attendees may highlight the experiences gained as part of their annual performance assessment goals and accomplishments. Therefore, supervisors should provide the flexibility to allow employees to attend these events.

To register for any of our upcoming S.T.E.P.P. events or to learn of other development opportunities, please visit our Professional Development site.

HR Relations
Modesto A. Maidique Campus | PC-224
Telephone: (305) 348-0101
Fax: (305) 348-0549

Professional Development Leave

This program was developed to provide exempt, non-faculty employees the opportunity for professional development, education travel, study, field observations, research, and/or writing. The leave can be awarded at half pay for a full academic year or at full pay for one semester. Employees must receive support from their supervisor and meet the following eligibility requirements:

  • Employed at the university for at least six years of full-time continuous service
  • Superior work performance
  • Provides a detailed description for the leave as well as a report upon return
  • Must guarantee one year of service upon return or shall reimburse the university for the earnings received during the leave

Employees must complete the Professional Development Leave form which will be reviewed by Employee & Labor Relations for approval. To access the form, please visit and select Self Service > Employee Resources > Employee Forms. The form is under the Employee & Labor Relations tab titled Professional Development.

Applicable policies:

Professional Development Leave – Out of Unit
Professional Development Leave – AFSCME

Available Trainings

We invite you to register for opportunities that develop and enhance your knowledge, skills, and abilities. Various professional development opportunities are offered by the university. To review the courses offered and to register, visit the Professional Development website.

Online Training

In addition, FIU has partnered with LinkedIn Learning which provides an online training library with more than 100,000 video tutorials on topics such as: Adobe Photoshop, AutoCAD, Microsoft Office, Final Cut Pro, and WordPress.

There are UPK’s available for all of FIU’s administrative applications.  Click the appropriate application link below to review and/or complete list of UPK tutorials.

External Professional Development

Employees are encouraged to join professional associations, attend professional conferences and seminars, and even pursue a degree or certificate program that will support their professional development.

To receive credit for external professional development, complete the Professional Development Hours Form for external submissions available on the Professional Development website.